Manage Notifications & alerts 

Notifications and alerts are crucial for staying organised and making sure you never miss important updates or information. Acxite sends only relevant email notifications to you, communicating essential account-related information. You can receive these notifications by email or directly in the web portal. 

In this help article, we will discuss the types of notifications and alerts that Acxite sends through multiple notification channels. 

Notification Channels 

Acxite keeps you informed by sending notifications about important updates via the following channels: 
– Email: Acxite sends email notifications to the primary email address associated with your account. These notifications may contain details about processed documents, credit balances, reasons for processing pauses, account deletions, VAT filling and other important information. 
– Web Application: Your browser also shows web app notifications when you’re logged into your Acxite account. You will receive web notifications for processed documents, reasons for processing pause, email address verification, and a welcome email with a discount code. 

Types of notifications sent by Acxite 

Processing summary Notification 

A processing summary notification is sent after the Acxite has finished processing a batch of documents. It summarises the results, including the number of documents processed, the number of errors encountered, and other relevant information. 
This notification is sent via email and web to the user who uploaded the documents. If you want to receive a processing summary email for all the documents irrespective of who uploaded them, you can enable the setting from the ‘User Profile’ page. 

To enable processing summary emails for all the documents, please follow these steps: 

Step 1 – Click the gear icon at the top right and select the “User Profile” option. 

Step 2 – Turn on the toggle switch for the option “Processing summaries for all documents”. 

Now, you will receive a notification whenever a document is processed in your organisation. 

Processing Pause Notification 

The processing pause notification is sent to account owners when document processing has been paused.  
The purpose of this notification is to keep you informed about the pause in document processing, ensuring transparency and clarity regarding the status of your documents. 

Deletion of Inactive Organisation Notification 

Acxite sends notifications to organisations that are marked as inactive. This notification is sent exclusively via email channels to the organisation owner as a reminder that their organisation is set to be deleted due to inactivity for the past 6 months. 

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Frequently Asked Questions