Set up Two-Factor Authentication
Acxite understands the importance of security regarding the integrity and privacy of your data. To provide an enhanced layer of security, you can enable two-factor authentication (2FA) in Acxite for your account. It prevents unauthorised access to your account and ensures the security and integrity of your valuable data. With 2FA enabled, any unrecognised device attempting to log in must provide a unique confirmation code, ensuring that only authorised individuals can access your account.
Steps to enable two-factor authentication
Step 1 – Download the Google Authenticator app on your phone. You can download the app from the Play Store or App Store.
Step 2 – Click the gear icon at the top right and select the “User Profile” option.
Step 3 – Turn on the toggle switch for the option ‘Two-Factor Authentication’.
Step 4 – In the Google Authenticator mobile app, click the plus icon to add a new account.
Step 5 – Scan the QR code using the Google Authenticator camera.
If you cannot scan the QR code, manually copy the authorisation code to the authenticator app. Enter the account name as “Acxite”.
Step 6 – The authenticator mobile app will generate a 6-digit confirmation code. Enter the 6-digit confirmation code generated in the Acxite’s ‘Two-Factor Authentication’ pop-up.
Step 7 – Click the Next button to proceed.
Step 8 – Click the OK button in the confirmation pop-up.
Two-factor authentication should be enabled on your account, and Acxite will require the code from your authenticator app whenever you access your account from an unrecognised device.
Frequently Asked Questions
Why should I enable two-factor authentication (2FA) for my Acxite account?
Two-factor authentication (2FA) adds an extra layer of security, making it harder for unauthorised individuals to access your account. It helps protect your sensitive business data and ensures your privacy.
How do I turn off two-factor authentication if I no longer want to use it?
To turn off two-factor authentication, go to your User Profile page in Acxite and toggle off the “Two-Factor Authentication” switch.
What should I do if I lose the mobile device I set up for two-factor authentication (2FA)?
You can contact the support team via the registered email address to reset your account. You must provide sufficient proof that you own an Acxite account.