Contact Acxite Support

Whether you need technical support, have a sales inquiry, or want to share feedback, we’re here to assist. Whether you are migrating from another platform, filing your first VAT return, or simply exploring features, our support team is ready to guide you. We measure our success by your ability to manage your finances with confidence.

Send Us a Message

This is great for general questions or feedback.
Our team will review your message and respond within one business day.

Different Options to Contact Acxite Support Team

Live Chat (Fastest Response Time)

Need a quick answer while you work? Connect directly with our support team in real-time. We don’t hide behind automated bots—you’ll speak to a real expert who understands the software inside out.
Availability: Monday – Saturday, 7:00 am – 7:00 pm GMT
How to connect: Click the chat icon at the bottom left of your screen to start instantly.

Schedule a 1-on-1 Session

Sometimes a text chat isn’t enough. If you have a complex query or want a guided tour of the platform, book a dedicated video call. Click the link below to schedule a session with our team. You can choose between:
– A product overview to see how ACXITE works.
– A support session to get an issue resolved.

Book a Demo or Support Session

General & Postal Inquiries

You can also reach out to us for your queries at:
Email: hello@receipt-bot.com

Registered Office:
Excelsious Limited T/A Acxite
124 City Road, London, England, EC1V 2NX.

Send us the details of your query, and we will investigate and get back to you with a comprehensive solution. Great for non-urgent technical questions or detailed feedback.

Frequently Asked Questions

Is support free, or is there a cost for priority help?

Currently, the support is 100% free for everyone. We do not have ‘premium’ or ‘VIP’ queues. Every Acxite user receives the same high standard of assistance because we believe that if our software is vital to your business, the help to use it should be accessible to all.

Will I be speaking to a robot or a real person?

You will always connect with a real human. While we use technology to route your query efficiently, our Live Chat and video support are staffed by product experts who understand both the software and the context of UK business accounting.

Do you provide accounting or tax advice?

We specialize in technical software support. We can show you exactly how to enter an invoice, where to find reports, and how to submit MTD returns. However, for advice on tax planning or eligibility of specific expenses, we recommend consulting a qualified accountant.

What if I need help outside of standard business hours?

If you encounter an issue late at night, you can leave a message via our chat widget or email. Our team processes these tickets first thing in the morning. Additionally, you can access our comprehensive Knowledge Base 24/7 for immediate step-by-step guides.

Can you help me move my data from Xero, QuickBooks, or Excel?

Absolutely. We understand that switching software is a big step. You can schedule a free 1-on-1 session where our team will guide you through importing your customers, suppliers, and opening balances to ensure a smooth migration.

What happens if I encounter a bug in the software?

We take platform reliability very seriously. If you spot something that doesn’t look right, please report it immediately via chat or email. Our engineering team prioritizes these reports to release fixes quickly, ensuring the platform remains stable for everyone.