Archive a Business or Delete Account
If you’ve decided to stop using Acxite, you can follow this guide to delete your account. Before doing so, account owners need to archive all active businesses to complete the process.
Please note the difference between the two actions:
- Archive a Business: Removes a specific company profile from your active dashboard.
- Delete Account: Permanently deletes your login credentials and all associated business data.
Important: Before proceeding with either option, we strongly recommend exporting all your reports and downloading any necessary backup data for your records.
Need More Help?
If you are having trouble deleting your account or need assistance exporting your data before you leave, our support team is here to help.
- Live Chat: Click the chat bubble in the bottom-right corner.
- Email Support: Contact us at hello@receipt-bot.com
- Support Hours: Mon-Sat, 7:00 AM – 7:00 PM GMT.
Archive a Business
To archive a business, follow the steps below.
Step 1 – Click the Business Configuration option from the menu, and navigate to the “Business Details” page.
Step 2 – Click the Archive Business button and enter the text ‘Archive’ in the highlighted field.
Step 3 – Click the “Delete Documents and Archive Data” button to complete the process.
Acxite will archive your business and delete all associated documents and information, making them inaccessible.
This will permanently delete all uploaded documents (such as receipts and bills) associated with this business. Ensure you have copies of your source documents before finishing this step.
Delete your account
To delete your account, follow the steps below.
Step 1 – Click the gear icon at the top right and select the “User Profile” option.
Step 2 – Click the “Delete Account” button.
Note: this action cannot be undone; therefore, please check carefully before proceeding.
All data associated with your account will be deleted from Acxite and will no longer be accessible.
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Frequently Asked Questions
What is the difference between archiving and deleting?
Archiving applies to a single business entity; it removes that business from your view but keeps your user login active. Deleting removes your user profile entirely, along with all data for every business you own.
Can I recover a deleted account or restored archived documents?
No. For security and privacy reasons (GDPR), once an account is deleted or documents are purged during archiving, they are permanently removed from our servers. We cannot restore this data.
Does archiving a business delete my submitted tax filings?
Archiving removes the data from your Acxite dashboard. However, any VAT returns or MTD submissions already sent to HMRC remain valid with the tax authority. You should ensure you have downloaded your submission receipts before archiving.
Why do I have to type “Archive” to confirm?
This is a security step to prevent accidental deletions. Because the process involves the permanent deletion of your uploaded source documents, we require manual verification to ensure you intend to proceed.